Slickboys offers an alternative to the generic, mundane products men are often left to choose from when it comes to male grooming. We cater for the men who see through the bulls**t and crave something honest, independent and individual. Our selection of grooming products speak for themselves. We don’t flog any old crap to flip a few quid, instead, we share the opportunity to buy the products we use ourselves and trust to do the job they are supposed to do. We test every single one of our products and use them everyday, so rest assured if it isn't slick, you won't find it on our site. Being a Slickboy isn't about conforming to any specific group, fashion or subculture. It isn’t about dressing a certain way or having a particular haircut. It’s not about age or position. It’s about individuality and respect. We just do our own thing and people like that. The difference is, we give men who already know how they want to look the products they need to do so, not the other way round. We always look after our own, so if there’s something you think we should try then just get in touch, we’d love to hear about it. Likewise, if there’s something which isn’t living up to expectations, let us know and we’ll sort it. Finally, if you’re genuinely looking for reassurance as to why you’re shopping here, this probably isn’t the site for you. The question you should be asking yourself is, why would I go anywhere else?

1. ROYAL MAIL SECOND CLASS - £3.50

We aim to dispatch all orders placed before 3pm on the same working day. Royal Mail aim to deliver all Second Class mail within 2-3 working days.

2. ROYAL MAIL FIRST CLASS - £4.50

We aim to dispatch all orders placed before 3pm on the same working day. Royal Mail aim to deliver all First Class mail the following working day. This often includes delivery on Saturdays.

3. ROYAL MAIL SPECIAL DELIVERY GUARANTEED 1PM - £8.50

Special Delivery orders must be placed before 3pm to arrive the following working day. Special Delivery orders which are placed on Friday will not arrive until the following Monday.

3. INTERNATIONAL DELIVERY

International Delivery rates are calculated on a country-to-country basis. International Delivery charges will be displayed at checkout once you have entered your delivery address. Please note that we do not ship to every country worldwide. If you would like to enquire about International Delivery timescales to your country of residence, please don't hesitate to contact our customer service team.

3. RETURNS

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return it. We’ll give you a full refund (or difference, in the case of partial returns) by the same method you used to pay, and we ask that items are returned unused and in perfect condition.

4. HOW TO RETURN

- Fill in the returns note included with your order and include this in the package.
- Re-using the original packaging if possible, tape the parcel securely and attach the address label included in your parcel. To ensure the parcel safely reaches us, we recommend that you send the return through your local Post Office using a tracked service and that you ask for a proof of postage. Please remember responsibility for the return is yours until the parcel reaches us. The return postage charges are also your responsibility.
- You can expect to receive a refund within 7 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

5. RETURNS ADDRESS

Slick Boys Ltd [Returns]
5 The Crescent
Farnham
Surrey
GU9 0LE
United Kingdom

We love to hear from you, so if there’s anything you’d like to ask us, we’re here and ready to help in every way we can. We aim to reply to all messages within the hour, but if your enquiry is urgent, please feel free to call us instead. 

Email us: 

help@slickboys.co.uk

Call us: 

0845 643 0252

Customer Service Opening Hours 
Monday - Saturday: 09:00 – 18:00 GMT
Sunday: Closed

1. WHEN WILL MY ORDER ARRIVE?

We aim to dispatch all orders received before 3pm on the same working day. Once we have received your order, it can take 3 – 5 working days to reach you. We will keep you updated as much as possible. If there are any problems, don’t hesitate to contact our Customer Service team. For more information on delivery and shipping, please see our Deliveries & Returns section.

2. WHEN I SEND A RETURN BACK TO YOU, HOW LONG WILL IT TAKE TO PROCESS MY REFUND? 

Once you have posted your return back to us it can take up to 5 days to reach our warehouse – when it arrives we’ll make sure to send you an email. The refund will then be arranged for you. We always try to be as fast as possible, but during busy periods it may take a little longer. For more information on returns, please see our Deliveries & Returns section.

3. WHY ISN'T MY DISCOUNT CODE WORKING?

If your discount code isn’t working, please try the following…

- Check that the code is spelled correctly and no extra characters or spaces have been included.
- Check that the promotion criteria has been met e.g. Is the promotion out of date or has the minimum spend requirement been met?
- Try emptying your browser’s cache.
- Contact our customer service team who will be able to assist you further.

4. HELP! I AM LOCKED OUT OF MY ACCOUNT...

If you are having trouble logging into your account, don’t worry! You can re-set your password by clicking the ‘Forgotten your password?’ link when you are signing in. If this doesn’t work, please contact Customer Service who will be happy to fix it for you.

6. THE ITEM I WANT IS SOLD OUT. WILL YOU BE GETTING MORE IN?

We always aim to re-stock our popular items to give you the best possible selection of men's grooming and lifestyle products. If there is a particular product you would like to enquire about, please contact our Customer Service team.

7. HOW DO I FIND OUT MORE ABOUT THE PRODUCT I WANT TO BUY?

We know how important it is for a product to work properly, so we take time to explain as much as possible on each item’s page. If you do have any other questions, please contact Customer Service who will be happy to advise you. 

8. I AM TRYING TO ACCESS YOUR WEBSITE BUT THERE IS A PROBLEM. CAN YOU HELP? 

We know that it can be frustrating when you can’t view a website properly. If you are having trouble, we have a few things that you can try. The first thing is to make sure that you have the most up-to-date browser. The other is to clear your cookies – this can be done through your internet options. If it still isn’t working, don’t hesitate to contact us!

To find all our contact details, please view the Contact Us section.

1. INTRODUCTION

Slick Boys works to ensure that your privacy is protected when using our services. We therefore have a policy setting out how your personal data will be processed and protected. This Privacy Policy only concerns Slick Boys customers and users of our online services. 

2. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

Slick Boys Ltd (“Slick Boys"), is the controller of the personal data you submit to us and responsible for your personal data.

4. WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

We will collect personal data that you submit to us, for example, when you place orders, contact our customer service or participate in competitions. The personal data that you submit to us may for example include contact information. Please note: Slick Boys does not store any of our customers payment details.

5. HOW DO WE USE YOUR PERSONAL DATA?

We may use your personal data for the following purposes:

To create and manage your personal account at Slick Boys
To process your orders and returns via our online services
To send text message notifications of delivery status
To contact you in the event of any problems with the delivery of your items
To answer your queries and to inform you of new or changed services
To send marketing offers such as newsletters
To notify the winners in competitions arranged online
To make analyses in order to provide you with relevant marketing offers and information
To validate that you are of legal age for shopping online
To send you surveys in order to give you a possibility to influence our offer and services
To test and improve our systems by which the services are provided
To prevent misuse or improper use of our services

We will keep your data for as long as necessary to fulfil the purposes above or for as long as we are required by law. After this your personal data will be deleted.

6. WHAT ARE YOUR RIGHTS?

You have the right to request information about the personal data we hold on you at any time (free of charge, once a year). If your data is incorrect, incomplete or irrelevant, you can ask to have the information corrected or removed. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts. You can withdraw your consent to us using the data for marketing purposes at any time. You can contact us by sending an email to help@slickboys.co.uk

7. WHO HAS ACCESS TO YOUR PERSONAL DATA?

We never pass on, sell or swap your data for marketing purposes to any third parties. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods, media agencies for distribution of newsletter and credit reference or debt collection agencies for the purpose of credit rating checks, identity checks and debt collection.

8. HOW DO WE PROTECT YOUR PERSONAL DATA?

We have taken technical and organisational measures to protect your data from loss, manipulation and unauthorised access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.

9. SECURE PAYMENT

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.

10. COOKIES

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Slick Boys uses cookies to enhance and simplify your visit. We do not use cookies to store personal information, or to disclose information to third parties.

There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

11. THIRD-PARTY COOKIES

We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

12. LINKS

The site slickboys.co.uk may include links to other websites which do not fall under our supervision. We cannot accept any responsibility for the protection of privacy or the content of these websites, but we offer these links to make it easier for our visitors to find more information about specific subjects.

13. CONTROLLER OF PERSONAL DATA

Slick Boys Ltd

Company Registration Number: 09875259

VAT Registration Number: GB 227 5004 34

1. GENERAL

1.1

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with Slick Boys Ltd (“Slick Boys”, “us” or “we”), at the Slick Boys website or mobile website (jointly referred to as “slickboys.co.uk”).

1.2

By using slickboys.co.uk and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please read our Terms and Conditions carefully before placing any orders on slickboys.co.uk.

1.3

In order to shop on slickboys.co.uk, you must be at least 18 years old and not under guardianship. You must also have a residential address in a country listed below to make an order. We do not ship to the overseas territories marked as ‘excl.’ in brackets below.

United Kingdom (excl. Jersey, Guernsey, Isle of Man, Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands, Turks- and Caicos Islands)

1.4

The Slick Boys website only offers products that we have in stock and that are published on slickboys.co.uk. The inclusion of these products does not mean that they will be available at any time. We reserve the right to discontinue any product at any time.

1.5

We may modify the Terms and Conditions from time to time. The version of the Terms that will apply to your order will be those on slickboys.co.uk at the time you place your order. If you do not agree to any change to the Terms and Conditions then please immediately stop using the website.

2. PRICES AND DELIVERY CHARGES

2.1

The prices displayed on slickboys.co.uk include the statutory Value Added Tax but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.

2.2

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

Please find our current Standard delivery prices below:

United Kingdom (excl. Isle of Man, Jersey and Guernsey) £2.95

Our Express delivery prices are:

United Kingdom (excl. Isle of Man, Jersey and Guernsey) £5.95

3. ORDERING/CONCLUSION OF CONTRACT

3.1

The ordering options available to you are via slickboys.co.uk only.

3.2

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest chance. If we have already received payment for this order, we will attempt to refund the applicable amount using the same method used to make the payment. Sometimes alternative arrangements may be necessary, in which case our Customer Service representatives will contact you to settle the refund.

4. DELIVERY

4.1

Slick Boys will take the greatest of care to be as accurate as possible when receiving and dispatching orders. We always endeavour to deliver your order to a residential address, post office or pick-up location. Please note, we only ship to home or office addresses and not to P.O. box addresses.

Unfortunately, we are unable to deliver to Jersey, Guernsey, Isle of Man, Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands, Turks- and Caicos Islands.

4.2

Slick Boys will dispatch the approved orders as quickly as possible and in the order that they have been received. Depending on delivery method and time of placing the order, delivery normally takes about 3 – 5 working days. (Monday – Friday)

Delivery times may vary depending on where the order is to be delivered. Occasional delays may occur during peak periods or in the case of unexpected events. At the latest, orders will be delivered within a thirty-day window from placing the order. In the unlikely event that your delivery time exceeds 30 days, you may cancel your order.

4.3

Before you place your order, you will be informed of the expected delivery details. Shipping fees will be displayed at the checkout.

If you have given us your email address, you will receive a confirmation with your expected delivery details.

4.4

If your order does not arrive by the scheduled date, please contact our Customer Service team.

5. WITHDRAWAL OF ORDER

5.1

You have the right to cancel or return your purchases within a period of 14 calendar days after the day of delivery of the goods, which means that you are allowed to change your mind and send back the goods you have received, without any obligations from your side, apart from the return postage fees.

If you have been charged for the items, you will receive a refund which will include Slick Boys standard delivery costs and exclude the cost of the return of the items.

If you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.

5.2

If you wish to cancel or return your order, please provide us with notice via email to our Customer Service team. You can also fill in and submit the standard form issued by your local Consumer Rights Authority. In each case, it must be sent within the 14 day period as outlined in section 5.1 above. After this, you then have an additional 14 day period to return the items to us as set out in section 6 (Returns) below. We will then provide a refund, attempting to use the same method that you used to make the payment. We will do this as soon as possible. At the latest, the refund will be given within 14 days of receiving your notice of cancellation, as long as we have received the items or evidence of you having sent them back. Another payment method may be used for the refund, provided that you consent to such change. This will not generate any additional charges.

5.3

If the item you have received is faulty, please notify our Customer Service team as soon as possible and return the item in accordance with section 6 (Returns) below. For any items that we do find to be faulty, we will always provide a full refund. The provisions outlined herein do not limit any applicable statutory rights.

6. RETURNS

6.1

Slick Boys guarantees either a full refund or to replace any items in accordance with section 5 (Withdrawal of Order). All we ask is for you to treat the product and its packaging with care - please return items undamaged and unused, with all original packaging intact.

6.2

All our parcels contain a pre-printed return form for you to use if you decide to return any items. Please remember that financial responsibility for the return is yours until it reaches us. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. For faulty items Slick Boys will make a full refund to you as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items.

You will find more detailed information on our returns process on the delivery note and in our Delivery & Returns section.

7. PAYMENT METHODS

You can pay for your goods in various ways as set out below.

7.1

Credit card or debit card

You can enter your payment details at the time that you place your order using a valid credit or debit card. The applicable amount will be immediately reserved on your card but will not be debited until the goods have been dispatched. Slick Boys reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

7.2

PayPal

When paying by PayPal, Slick Boys reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. Slick Boys reserves the right to deny any purchase. Your PayPal account will only be debited after your order has been dispatched from the warehouse. The currency used is British Pounds (£). VAT is included in all our prices.

7.4

Please note, we do not accept cash or cheques.

8. OUR LIABILITY

8.1

Nothing in these Terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

8.2

Slick Boys is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

8.4

Our maximum liability to you for any loss or damage arising in connection with your order on the Slick Boys website shall be limited to the total price of your order.

9. SEVERANCE

9.1

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

10. OWNERSHIP OF RIGHTS

10.1

All intellectual property rights, such as trademarks and copyrights on the Slick Boys website remain with Slick Boys Ltd. Any use of the Slick Boys website or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Slick Boys.

13. COMPANY INFORMATION

Slick Boys Ltd

Company Registration number: 09875259

VAT registration number: GB 227 5004 34

14. SLICK BOYS ONLINE CUSTOMER SERVICE

We are here to help. If you have questions, complaints or any concern regarding your online purchase or the website you can call or email our English speaking customer service team. Please note that this is customer service for slickboys.co.uk only.

Call us: 0845 643 0252

Email us: help@slickboys.co.uk

Postal address:

Slick Boys Ltd
5 The Crescent
Farnham
Surrey
GU9 0LE
United Kingdom

We recommend that you download our Terms and Conditions to keep a copy for your reference.