FAQ | Slickboys

FREE UK DELIVERY OVER £30: FREEUK

10% OFF YOUR FIRST ORDER: NEWBOY

FREE EU DELIVERY OVER £75: FREEEU

FAQ

ORDERS

We aim to dispatch all orders received before 3pm on the same working day. Once we have received your order, it can take 3 – 5 working days to reach you. We will keep you updated as much as possible. If there are any problems, don’t hesitate to contact our Customer Service team. For more information on delivery and shipping, please see our Deliveries & Returns page.

Once you have posted your return back to us it can take up to 5 days to reach our warehouse – when it arrives we’ll make sure to send you an email. The refund will then be arranged for you. We always try to be as fast as possible, but during busy periods it may take a little longer. For more information on returns, please see our Deliveries & Returns page.

If your discount code isn’t working, please try the following…

- Check that the code is spelled correctly and no extra characters or spaces have been included.
- Check that the promotion criteria has been met e.g. Is the promotion out of date or has the minimum spend requirement been met?
- Try emptying your browser’s cache.
- Contact our customer service team who will be able to assist you further.

We always aim to re-stock our popular items to give you the best possible selection of men's grooming and lifestyle products. If there is a particular product you would like to enquire about, please contact our Customer Service team.

We know how important it is for a product to work properly, so we take time to explain as much as possible on each item’s page. If you do have any other questions, please contact Customer Service who will be happy to advise you. 

OTHER

If you are having trouble logging into your account, don’t worry! You can re-set your password by clicking the ‘Forgotten your password?’ link when you are signing in. If this doesn’t work, please contact Customer Service who will be happy to fix it for you.

We know that it can be frustrating when you can’t view a website properly. If you are having trouble, we have a few things that you can try. The first thing is to make sure that you have the most up-to-date browser. The other is to clear your cookies – this can be done through your internet options. If it still isn’t working, don’t hesitate to contact us!